Element Glo Return Policy
Please note that it is rare that two orders are the same here at Element Glo. For this reason, all orders are “made to order” for your specific project and we do not typically stock large amounts of aggregates for future orders. When you return a product, there is a good chance that another company or individual will not purchase your same exact order for a long time. It is for this reason that we implement a 25% restocking fee on items that are returnable such as Glow Aggregates and Glow Tiles. Remember, we created the product originally for your specific project and your specific request, which is customized for your individual tastes. There are no refunds on Glo Mosaics. If individual tiles need to be replaced because of damage, we will replace those free or send you a replacement mosaic at no charge.
To return Glow Aggregates or Glow Tiles, you must do so within 14 days of receipt and you must start the return process by calling us at 888-883-1308 (Ext 3) to obtain an authorization to return your product(s). Once you have received your return authorization, please return the product(s) securely and unopened and a 70% refund will be issued.
If your order is damaged upon receipt, please email pictures of the damaged product to firstname.lastname@example.org to receive a replacement authorization. We will replace any an all products immediately that are received damaged.
VERY IMPORTANT: Under no circumstances will refunds of any amount be given for the product that is installed in your project and not able to be returned to us.